Exchanges

ELEV takes pride in our products and quality control. We hope you are satisfied with your order. However, if your order is not to your satisfaction and you meet exchange requirements, we offer a 30-day exchange window.

(Please refer to size guide upon initial purchase to assist in size selection/avoiding additional shipping costs).

30-day Exchanges

We have a 30-day exchange window for all items on our site (excluding hats, socks, or items discounted 30% or more). This exchange window begins once your package has been delivered to you.

In the unlikely event that you've received an incorrect item, are missing an item from your order, or an item is damaged, please submit a ticket to our Support Team.

Exchanges received without submitting a ticket to our Support Team may be denied. If your exchange is denies, we will notify you via email. Your order will then be reshipped to you within 4-7 business days.

Standards and Conditions

Exchanges can only be requested for the same item in alternate sizes.

If your exchange cannot be completed due to unavailable stock or a different item is requested, a gift card will be issued. 

Items must be unwashed and not put through a dryer.

Items covered in animal/human hair are subject to denial.

Items covered in glitter, powder, skin cells, or other matter are subject to denial.

Items with piling may be subject to denial.

Items with strong odors; smoke, cologne, detergent, scented sprays, body odor, etc. will not be accepted.

Items with markings or other stains (such as deodorant) will not be accepted.

Many (but not all) of our items include ELEV tags. Please ensure these ELEV sizing tags are attached, or your exchange will be subject to denial.

If you are exchanging your entire order, please note that the original shipping costs will not be refunded.

If your exchange is denied, we will notify you via email. Your order will then be reshipped to you within 4-7 business days.

Please contact our support team if your exchange is unexpectedly delayed.

At this time, we do not cover the cost of return shipping; 
For domestic US customers, the label cost will be deducted automatically from the product(s) you are returning through our returns portal (see US domestic customers link below).

For international customers shopping on our US store, we have instructions for self-shipping using the courier of your choice (use the international customers link below to start your return).

 

If you need to start an exchange, click the link below.
If you need any additional help, contact us and we'll be happy to give you a hand!